I thought of something today that I saw a while back, and decided to submit to see what you all think.
A few months back I was helping a friend look for some bridesmaid dresses, and I suggested she try Etsy because she wanted something very original and wasn’t having any luck in stores. We found a very promising looking shop that sold wedding and bridesmaid gowns, and I began reading reviews. The owner had well over a 500 reviews, and 95% were either 4 or 5 stars (the highest rating on Etsy). But being me, I went straight to the bad reviews to see what was up. Most complaints were basic things—it didn’t arrive soon enough, it had to be taken to a tailor afterward, the color didn’t quite match the picture—basic problems you would expect from purchasing a garment online. However, there was one review that simply took the cake. I wish I had taken a screen shot, but since I didn’t I’ll do my best to explain.
A woman, “Lucy”, had ordered a champagne-colored wedding gown from the seller and given it one star. Lucy even stated that if she could have given it no stars she would have done that. She complained first that the seller would not communicate with her in a timely fashion, because after she placed her order (originally a white gown) she wanted to change the color several days later. Her next complaint was that she didn’t get it in time, so she had to reschedule her whole wedding! When the dress did arrive two weeks later, Lucy didn’t think it fit well, so rather than take it to a tailor, she sent the dress back to the seller, and rescheduled her wedding AGAIN. Of course, Lucy blamed all her complications on the seller.
Now if you are not familiar with Etsy, the seller of the product has the opportunity to comment on reviews for the sake of other customers. She explained in her defense that it was Lucy who would not communicate with her, thus prolonging the creation time of the dress. Also that she had to restart the dress as Lucy decided she wanted another color. She mentioned that the dress was sent in the time frame listed on the shop’s site—which is about five weeks: three weeks to make the dress, and two for it to be shipped, as it was coming from China. (This is an honest mistake people purchasing from Etsy for the first time make. They don’t look where it’s coming from.) As for the tailoring, the seller explained that the dress was made according to the measurements given to her.
I suppose it is entirely possible that Lucy’s wedding was going to be a very small affair, and therefore rescheduling wasn’t a big deal, but I cannot eve imagine doing such a thing—and over the dress! And then returning the dress rather than getting it altered…I don’t know what this woman expected… it all seems ridiculous to me. 0606-14